Refund policy

Refund policy

🔄 Return & Refund Policy

📅 Last Updated: June 2026

Welcome to Prime Zone [SMM]. 😊 Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

📦 1. Return Eligibility

You may request a return within 7 days of receiving your order.

✅ To be eligible for a return:

  • 📦 The item must be unused and in its original condition.

  • 🏷️ The item must be returned in its original packaging.

  • 🧾 Proof of purchase (order number or receipt) is required.

❌ 2. Non-Returnable Items

The following items cannot be returned:

  • 🚫 Used or damaged products caused by the customer.

  • 🏷️ Clearance or sale items.

  • 🎨 Customized or personalized products.

  • 🎁 Gift cards or digital products (if applicable).

⚠️ 3. Damaged, Defective, or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

📸 Please provide:

  • Clear photos or videos of the product.

  • Your order number.

After verification, we will offer:

  • 🔄 A replacement, or

  • 💰 A full refund

depending on the situation.

💵 4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

✅ If approved:

  • ⏳ Refunds will be processed within 7–10 business days.

  • 💳 Refunds will be issued through the original payment method where possible.

  • 📲 For Cash on Delivery (COD) orders, refunds may be sent via Bank Transfer, Easypaisa, or JazzCash.

🚚 5. Return Shipping

  • ✅ If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping cost.

  • 📦 For change-of-mind returns, the customer is responsible for return shipping charges.

❌ 6. Order Cancellation

  • ⏰ Orders may be cancelled before dispatch.

  • 🚛 Once an order has been shipped, it cannot be cancelled and must follow the return process.

📞 7. Contact Information

For return or refund requests, please contact us:

🏪 Store Name: Prime Zone [SMM]
📧 Email: muneebbukharig@gmail.com
📱 Phone: 0303-6090012

⏰ We aim to respond to all inquiries within 24–48 hours.

🙏 Thank you for shopping with Prime Zone [SMM].